Purchasing Terms & Conditions

Scope and definition of terms:

  • 1. IKIGAILEATHER Doctor Deulofeu, 37 17411 Vidreres Girona Spain (hereinafter: "we" or "IKIGAI") operates an online store selling products on this website. The general conditions apply to all services between us and our customers (hereafter: "customer" or "you") according to the conditions as they are set out at the time of the order, unless otherwise expressly agreed.
  • "Consumer", within the scope of these terms and conditions, is any natural person who transacts legal business for purposes which are not attributed primarily either to the consumer’s own commercial activity or to their professional activity.

Formalization of the purchase

  • 1. The following conditions of purchase apply to orders via our online store at www.ikigaileather.com
  • 2. Our product presentations on the internet do not represent a binding offer to formalize a purchase.
  • 3. When an order is received in our online store, the following conditions apply: By successfully completing the order procedure in our online store, the customer enters into a legally binding contract. An order is constituted by the following: 1. Selection of the desired products - products are added by clicking on the corresponding button (for example, "Add to basket", or similar). 2. Checking that the purchase information displayed in the shopping cart is correct. 3. Clicking on the appropriate button to open the overview of the order (e.g. "Continue to purchase", "Continue to payment"). 4. Checking that the address and contact details are correct, and then selecting the payment method and accepting the Terms & Conditions and the Cancellation Policy. 5. Completion of the order by clicking the "Buy Now" button. This concludes the transaction. A confirmation of our order is sent to the email address provided by the customer within a period of three working days.
  • 4. Before placing an order, the order details may be printed or saved electronically using the print function of your browser. The processing of the order and the transmission of all necessary information in connection with the conclusion of the purchase, in particular the order data, the Terms & Conditions, and the Cancellation Policy, is done automatically by email after the customer has placed an order.
  • 5. Input errors can be corrected using keyboard, mouse, and browser functions (e.g. the "back button"). You may also cancel the ordering process by closing the browser window and repeating the process.
  • 6. The processing of the order and the transmission of all information related to the contractual requirement is done by email, in some cases automatically. Therefore, you must ensure that the e-mail address you have provided is correct, and that the receipt of e-mails is technically possible and, in particular, that it will not be blocked by spam filters.

Characteristics of the products

  • 1. In our online store we sell leather goods.
  • 2. The main characteristics of the goods can be found in the product descriptions.

Right of withdrawal

As a consumer, you have the right of withdrawal. This is detailed in the corresponding section of our Exchange and Return Policy.

Guarantee

  • 1. Our products have a two-year warranty period for defects caused by manufacturing defects.
  • 2.- As a consumer, you are requested to check the item upon receipt for obvious defects or transport damage and to notify us and the courier service of any incident within a maximum period of 24 hours at support@ikigaileather.com.
  • 3.- In the event an item is returned due to a manufacturing defect, reception and inspection of the item will be carried out to assess the veracity of the claim. In the case the claim is upheld, the product will be replaced with a new one, or repaired.

Geographic scope

IKIGAILEATHER delivers worldwide. Please contact us before buying from remote areas or from countries in conflict to verify that shipping is possible.

Returns

Exchanges and Returns

At IKIGAILEATHER we offer a TWENTY NATURAL DAYS REFUND GUARANTEE from the date the order confirmation email is sent. We will refund the purchase price within a maximum period of fifteen working days after the return process has been completed and the status of your order has been marked "Return Completed".

Steps to request a refund:

  1. From "Your account", access "Orders" and select the order you want to return in whole or in part.
  2. Select the products in the order you want to return and tell us the reason why you want to return them. When starting this refund process, you will see that within "Your account", under "Refunds", a new item appears with the status "Awaiting confirmation".
  3. We will check the order falls within the refund period (twenty natural days after receiving the sent order email).
  4. If falls within the period, we will send you a notification in "Your Account", under "Returns", which will say "Awaiting package". At this point, please send the package to us. Shipping costs will be borne by the customer, unless the reason for the return is due to an error or a defective product.
  5. Once we have received the package, we will send you a notification in "Your account", under "Returns", which will say "Package received". At this point, we will proceed to verify the status and content of the package.
  6. If the product received meets the criteria for accepting returned products and complies with the stated reason for the return, we will accept it. We will then refund the requested amount within a maximum period of fifteen working days. In "Your account", under "Returns", you will be notified with a "Return completed" message. The order that generated the return, in "Your account", "Orders", will also appear with the status "Returned". In "Your account", "Reimbursement", the corresponding reimbursement will also appear.
  7. In the event that the requested product does not meet the criteria for accepting returned products, the return will not be accepted, and you will be notified in "Your account", under "Returns", with a message of "Return refused". In this case, if the client requests it, the product will be postage Freight Collect (cost of postage paid by recipient on delivery).

Acceptance criteria for returned products:

  • A product cannot be returned if it has already been used.
  • Items must be new, unused, and retain, at the time of return, their original wrappings and seals. Returns will not be accepted if the original packaging of the items received is in poor condition.
  • The return of articles will be sent postage paid to the address:
    IKIGAILEATHER DOCTOR DEULOFEU,37
    17411 Vidreres
    Girona Spain.
  • Any material received Freight Collect will not be collected, except for goods returned due to a shipping error or defective material.

Receipt of the goods:

The client or recipient is obliged to immediately examine whether the shipment has any damage and whether it is complete. In the event that there is damage that may have occurred during transport and that could not be detected externally, this must be reported in writing to the carrier within a maximum period of 24 hours from delivery. Then the incident must be reported to support@ikigaileather.com

Before signing the delivery note:

  • Check the number of packages you have received.
  • Make sure you put your name on the packages’ packaging labels.
  • Check the external condition of the packages, for any signs of having been tampered with or that the packaging is in poor condition.
  • Once checked, if you detect any anomalies, don't forget to sign the Courier’s document by recording "Arrived XXXX". Example: ARRIVED with a package missing; Arrived damaged etc.

Shipping

Shipments to Spain and Portugal.

Carrier: NACEX
Rate: free delivery in 24-48 hours.

Rest of the world.

Carrier: DHL International Express.
Rate: According to destination area and package weight.
Delivery time:
Europe 1-3 working days
United Kingdom 2-4 working days.
United States / Canada 2-4 working days.
Australia / Japan 3-5 working days.
Rest of the world: 4 - 5 working days.

Items ordered will be shipped only after receiving and verifying payment.

For remote areas with difficult access, countries in conflict, or large shipments, please contact us and we will find the best solution.

Tracking

Both transport companies have a tracking system for your shipment. The tracking number is provided to the customer once the shipment has been processed. To find out the status of the shipment, consult the websites of the carriers:

NACEX DHL

You can also search for the status of your shipment on the website of a universal locator: PARCEL

Availability

All our products are made to order in our workshop. Normally, the manufacturing time of the item is between 3-6 days. It may occur that we have the requested item in stock. If this is the case, shipment will be made within a maximum of 24 hours after the order.

Deadlines

Delivery times are calculated from the dispatch date of the shipment and not from the order date. Shipping times are calculated on business days (Monday to Friday) and may be affected by local or national holidays.

Invoices

All orders include an official invoice either on paper or delivered via e-mail in PDF format. The actual value of the goods in euros (€) is declared on the invoice. We do not declare the package as a gift or reduce its value because this may contravene international import regulations.

Incidents

Upon receiving your order it is important that you verify that both the packaging and the product are in perfect condition. If you detect any incident, report it to the carrier and notify us within a maximum period of 24 hours after receipt. IKIGAILEATHER will contact the shipping company to reclaim any damages incurred in transit. For any damage which did not occur in transit, IKIGAILEATHER will not be held responsible. If a new shipment has to be made due to an error in the receiving address, or if a change of address of the recipient after the shipment is requested, this new shipment will have to be paid for separately. Please ensure the address you provide is correct and valid.

Prices & Taxes

If you have selected a shipping destination within the European Union in the initial configuration, all prices displayed in our product list include taxes. In Spain in the case of the Canary Islands, Ceuta, or Melilla, if the user is identified, the prices appear without taxes - this is because applicable taxes vary depending on the country from which the purchase is made. With regard to value-added tax (VAT), as a general rule a tax rate of 21% will apply within the territory of the European Union wherever this tax is applicable. Sales to countries not within the European Union will not be subject to VAT, however the customs regulations of each country may apply corresponding tax amounts.

Due to its special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta, and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from VAT charges. All customs clearance fees and import taxes are not included in the price of the item or the shipping, and must be paid at destination by the recipient of the goods.

The prices displayed on IKIGAILEATHER may be revised and modified at any time.

Payments

Bank transfer

When you select bank transfer as the means of payment, you will receive, together with the confirmation of your order, an e-mail indicating the IBAN account number to which you will need to make the bank transfer in the name of IKIGAILEATHER. It is very important that you indicate the reference number in the subject (or concept) and make the transfer within 48 hours of the order confirmation date for the order to be processed.The product reservation period is two days. If we have not received the amount in our bank account within four days, the order will be canceled.

PayPal

Transactions will be made within the secure PayPal platform. You simply need to be registered on this platform. By choosing this payment method, PayPal will ask to access your account and then which payment method you prefer to use, whether credit card or with your personal account.

Credit / Debit Card

Transactions will take place through a secure environment with STRIPE/SUMUP's virtual POS. The data on your credit card will not be registered in any database, but will go directly to the TPV (Point of Sale Terminal of the Bank). When paying by card you will always be asked for the following information: the card number, the expiry date, and a validation code that matches the last three digits of the number printed in italics on the back of your card, which further guarantees the security of the transaction.

If you have not yet received a personal key for exclusive use for online payments, we advise you to ask your financial institution to add your card/s to the Secure E-Commerce service. Please contact your bank about this service.

Import Taxes

Orders shipped outside of Spain may be subject to import taxes, customs duties, or fees charged by the country of destination. The recipient of an international shipment may be subject to such taxes, duties, or fees that are collected once the shipment reaches the country of destination. Additional costs for customs clearance must be covered by the customer. IKIGAILEATHER has no control over these charges, nor can we predict what they may be.

Customs policies vary greatly from country to country. You should contact your local customs office for more information. Where customs procedures are required, and under certain circumstances, delays beyond our original delivery estimate of between 3 and 18 additional working days may occur.

Page Security (SSL)

Our checkouts are SSL enabled and protected by an encrypted connection. SSL encryption is absolutely vital for virtual transactions and can be seen in the browser address with the “S” in HTTPS and the lock icon in the address bar. This ensures that you are visiting a secure page from a trusted source.

Final provisions and resolution of disputes

  • 1. Spanish law applies. For consumers, the application of Spanish law applies only to the extent that it does not remove the protection afforded by the mandatory provisions of the law of the consumer's habitual residence.
  • 2. The provisions of the United Nations Sales Convention do not apply.
  • 3. If the customer is a trader, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from the contractual relationship between the customer and the supplier is the registered office of the supplier.