Exchanges & Returns

Exchanges & Returns

At IKIGAILEATHER we offer a TWENTY NATURAL DAYS REFUND GUARANTEE from the date the order confirmation email is sent. We will refund the purchase price within a maximum period of fifteen working days after the return process has been completed and the status of your order has been marked "Return Completed".

Steps to request a refund:

  1. From "Your account", access "Orders" and select the order you want to return in whole or in part.
  2. Select the products in the order you want to return and tell us the reason why you want to return them. When starting this refund process, you will see that within "Your account", under "Refunds", a new item appears with the status "Awaiting confirmation".
  3. We will check the order falls within the refund period (twenty natural days after receiving the sent order email).
  4. If falls within the period, we will send you a notification in "Your Account", under "Returns", which will say "Awaiting package". At this point, please send the package to us. Shipping costs will be borne by the customer, unless the reason for the return is due to an error or a defective product.
  5. Once we have received the package, we will send you a notification in "Your account", under "Returns", which will say "Package received". At this point, we will proceed to verify the status and content of the package.
  6. If the product received meets the criteria for accepting returned products and complies with the stated reason for the return, we will accept it. We will then refund the requested amount within a maximum period of fifteen working days. In "Your account", under "Returns", you will be notified with a "Return completed" message. The order that generated the return, in "Your account", "Orders", will also appear with the status "Returned". In "Your account", "Reimbursement", the corresponding reimbursement will also appear.
  7. In the event that the requested product does not meet the criteria for accepting returned products, the return will not be accepted, and you will be notified in "Your account", under "Returns", with a message of "Return refused". In this case, if the client requests it, the product will be postage Freight Collect (cost of postage paid by recipient on delivery).

Acceptance criteria for returned products:

  • A product cannot be returned if it has already been used.
  • Items must be new, unused, and retain, at the time of return, their original wrappings and seals. Returns will not be accepted if the original packaging of the items received is in poor condition.
  • The return of articles will be sent postage paid to the address: IKIGAILEATHER DOCTOR DEULOFEU,37 17411 Vidreres Girona Spain.
  • Any material received Freight Collect will not be collected, except for goods returned due to a shipping error or defective material.

Receipt of the goods:

The client or recipient is obliged to immediately examine whether the shipment has any damage and whether it is complete. In the event that there is damage that may have occurred during transport and that could not be detected externally, this must be reported in writing to the carrier within a maximum period of 24 hours from delivery. Then the incident must be reported to support@ikigaileather.com

Before signing the delivery note:

  • Check the number of packages you have received.
  • Make sure you put your name on the packages’ packaging labels.
  • Check the external condition of the packages, for any signs of having been tampered with or that the packaging is in poor condition.
  • Once checked, if you detect any anomalies, don't forget to sign the Courier’s document by recording "Arrived XXXX".
    Example: ARRIVED with a package missing, Arrived damaged.