Do IKIGAILEATHER products have a warranty?
Yes, all our products have a two-year warranty against manufacturing defects. If you experience issues with any of our products, please contact us.
Can a refund be made?
Yes. If you are not satisfied with our product, you can return it within twenty calendar days to request an exchange or refund. Personalized or custom-made products cannot be returned. For more information, consult the (Exchanges & Returns) section.
Where are shipments made?
IKIGAILEATHER ships worldwide. However, for shipments to remote areas with difficult access, countries in conflict, or for large shipments, please contact us beforehand. For more information see the Shipping section.
Can I track the shipment?
Yes, all our orders are provided with a tracking number provided by the shipping companies that you can check at any time. For more information see the Shipping section.
How can I pay?
You can pay for your orders by card, Paypal, or bank transfer. For more information see the Payments section.
Are taxes included in the price?
Yes, all prices as listed on our webpage include tax charges - 21% in the case of orders within the European Union. However, any customs clearance fees and import taxes are not included in the price of the item or shipping, and must be paid at the destination by the recipient of the goods. For more information consult the Prices & taxes section.
Can I order a custom item?
Yes, at IKIGAILEATHER we accept custom orders. Contact us and we will be happy to study your proposal. For more information consult the Custom workshop section.
Does my piece need maintenance?
Yes, our leather products are very resilient, but it is important that they receive a minimum of maintenance. For more information see the Leather maintenance section.
What should I do in case of any problem or incident?
At IKIGAILEATHER we prioritize customer service. If you have any doubts, questions, or concerns, please contact us immediately at email@example.com and we will be happy to help.